Shipping Policy

Last updated: August 31, 2026

At Louvéa, we are committed to providing a smooth and reliable delivery experience for every order.

1. Order Processing

All orders are processed within 1–3 business days after your order has been placed.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that during periods of high demand, promotions, or holidays, processing times may be slightly longer.

2. Shipping Times

We currently offer shipping to most countries worldwide.

Estimated delivery times are:

• France & Europe: 5–10 business days

• United Kingdom: 5–10 business days

• United States & Canada: 7–12 business days

• Rest of the World: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, customs clearance, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number.

Tracking information may take 24–72 hours to become available after your order has been shipped.

If your tracking information has not been updated for several days, please allow some additional time as carrier scans can occasionally be delayed.

5. Customs & Import Duties

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country.

Any customs duties, taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs.

6. Incorrect Shipping Address

Please make sure that your shipping information is correct before completing your purchase.

If you have entered an incorrect address, contact us as soon as possible. We will do our best to update your order before it is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

If a package is returned to us because of an incorrect or incomplete address, additional shipping costs may apply for reshipment.

7. Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible at louveabag@gmail.com

For damaged packages, we recommend taking photographs of the package and the product immediately upon delivery so that we can assist you with your claim.

Once the package has been handed over to the shipping carrier, delivery delays may occur that are outside of our control.

8. Delivery Delays

While we work with reliable shipping carriers, we cannot guarantee delivery dates.

Unexpected delays may occur due to:

• Severe weather

• Customs processing

• Carrier delays

• High shipping volumes

• Public holidays

• Incorrect or incomplete addresses

• Other circumstances beyond our control

If your order is taking longer than expected, please contact us and we will be happy to help track its progress.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: louveabag@gmail.com

We will be happy to assist you.