Terms of Sale

Last updated: August 31, 2026

These Terms of Sale apply to all purchases made through the Louvéa online store.

By placing an order on our website, you acknowledge that you have read and accepted these Terms of Sale.

1. Products

Louvéa offers fashion bags and accessories for sale through its online store.

We make every effort to ensure that product descriptions, photographs, dimensions, and other information are accurate. However, slight variations in color or appearance may occur due to lighting conditions, photography, or individual screen settings.

2. Prices

All prices displayed on the website are shown in the currency indicated at checkout.

Louvéa reserves the right to modify product prices at any time. The price applicable to an order is the price displayed at the time the order is placed.

Shipping costs, when applicable, are displayed separately during checkout.

3. Orders

When you place an order, you agree to provide accurate and complete information required for delivery and payment.

After completing your purchase, you will receive an order confirmation by email.

Louvéa reserves the right to cancel or refuse an order in exceptional circumstances, including suspected fraudulent activity, incorrect pricing, or product availability issues.

If an order is cancelled by us after payment has been made, the customer will receive a full refund for the cancelled order.

4. Payment

Payment is processed securely through the payment methods made available at checkout.

Your payment details are processed by our authorized payment providers. Louvéa does not directly store your complete payment card information.

5. Shipping & Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery times are:

• France & Europe: 5–10 business days

• United Kingdom: 5–10 business days

• United States & Canada: 7–12 business days

• Rest of the World: 7–15 business days

These delivery times are estimates and are not guaranteed.

For additional information regarding shipping, please refer to our Shipping Policy.

6. Right of Withdrawal & Returns

For eligible purchases, customers may have a legal right of withdrawal under applicable consumer protection laws.

Unless an applicable legal exception applies, customers may request a return within the legally applicable withdrawal period after receiving their order.

Returned products must be unused and in their original condition, with any original packaging and accessories where applicable.

Return shipping costs may be the responsibility of the customer unless otherwise required by applicable law or stated by Louvéa.

For more information, please contact us at louveabag@gmail.com before sending a return.

7. Refunds

Once a returned item has been received and inspected, we will process the applicable refund in accordance with applicable consumer protection laws.

Refunds will generally be made using the original payment method.

Depending on the payment provider or bank, the time required for the refund to appear in your account may vary.

8. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us at louveabag@gmail.com as soon as possible.

Please include your order number and, where relevant, photographs showing the issue.

We will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

9. Legal Guarantees

Nothing in these Terms of Sale limits or excludes any mandatory legal rights or guarantees that apply to consumers under applicable law.

Consumers retain all rights provided by applicable consumer protection legislation.

10. Limitation of Liability

Louvéa cannot be held responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including carrier delays, customs procedures, natural events, technical failures, or other external circumstances.

Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.

11. Intellectual Property

All content available on the Louvéa website, including photographs, product images, logos, designs, text, graphics, and other materials, is protected by applicable intellectual property laws.

Unauthorized reproduction or use of this content is prohibited.

12. Changes to These Terms

Louvéa reserves the right to update these Terms of Sale from time to time.

The version applicable to an order is the version in effect at the time the order was placed.

13. Contact

For any questions regarding an order, return, refund, or these Terms of Sale, please contact us:

Louvéa
Email: louveabag@gmail.com